Dear Sir/Madam,

This is an official notification to inform you about our latest support/sales contact information changes.

To improve your customer service experience we have setup a new Help Desk system to serve you, starting from April 17th, 2012 all support requests must be opened from the below URL:

 o Online URL : http://crm.joodtelecomgroup.com 

 o Via E-mail: 

- support@joodvs.com "JVS Softswitch Support only"

- info@joodvs.com "JVS Sales Inquiries only"

- support@joodtelecomgroup.com "General Support Inquiries for other services"

- sales@joodtelecomgroup.com "General Sales Inquiries"

- noc@joodtelecomgroup.com "Network Operation Center"

What's better now ?

Our new CRM "Customer Relation Managment" system combines Billing/Support/Ordering in one single interface, also always you see history of tickets , invoices, quotes and more.. in a simple UI.It also alerts you for any pending network issues, planned maintinance !

We're currently moving building a new knowledgebase database that includes videos, screenshots and step by step guides to every service we provide .

If you have any questions or comments please let us know.

Best Regards,

Jood Telecom Group 

 To schedule a meeting please e-mail sales@joodtelecomgroup.com .

We're looking forward to meet you.

Dear JVS Customers,

For the holidays we are offering a free tool that will automatically do an offsite backup to your DB daily via FTP (File Transfer Protocol) . We highly advise that you contact our support team incase you do not have a back up server to use this tool to keep your data somewhere else safe.

For installation contact our support team by e-mail at support@joodvs.com and we will schedule an install for you.

you must provide the following details:

FTP Server Host:

FTP Server Username:

FTP Server Password:

Kindest Regards,

JVS Support Team.